Frequently Asked Questions (FAQs)

 

1. Where do you ship?

We currently ship across the United States.

2. How long does shipping take?

Orders are typically processed within 2–4 business days. Once shipped, delivery usually takes 5–10 business days, depending on your location.

3. How can I track my order?

As soon as your order is shipped, you will receive a confirmation email with tracking details.

4. What is your return policy?

We accept returns within 14 days of delivery. Items must be unused, unworn, and in their original condition. For more details, please see our Return & Refund Policy.

5. Who covers the return shipping costs?

Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.

6. What if my item arrives damaged or incorrect?

If your order arrives damaged or you receive the wrong item, please contact us at ikonzcellular@gmail.com within 7 days of delivery, and we’ll make it right.

7. How can I contact customer support?

You can reach us anytime at ikonzcellular@gmail.com. Our team will respond within 24–48 business hours.